> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newport.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions About Using Google Workspace

> Find answers to the most common questions about Google, including account setup, billing, API usage, integrations, data security, and plan limits.

Whether you are just getting started with Google or you have been using it for a while, there are always questions that come up about how things work under the hood. This page gathers the most common questions from our users and provides direct, actionable answers. If you do not find what you are looking for here, visit the [Troubleshooting guide](/help/troubleshooting) or [contact Support](/help/support).

## Account & Billing

<AccordionGroup>
  <Accordion title="How do I upgrade my plan?">
    Upgrading your Google plan takes just a few steps:

    1. Click your **avatar** in the top-right corner and go to **Settings → Billing**.
    2. Click **Change Plan** to open the plan selector.
    3. Choose the plan you want to upgrade to — **Pro** or **Enterprise**.
    4. Review the prorated cost shown for the remainder of your current billing cycle.
    5. Confirm your payment method and click **Upgrade Now**.

    Your new plan limits and features are available immediately after upgrading. You will receive an email confirmation with a prorated invoice for the current period.
  </Accordion>

  <Accordion title="Can I change my billing email?">
    Yes. To update the email address that receives invoices and billing notifications:

    1. Go to **Settings → Billing → Billing Information**.
    2. Click **Edit** next to the current billing email.
    3. Enter the new email address and click **Save**.

    Future invoices and payment receipts will be sent to the updated address. Note that this is separate from your login email, which can be changed under **Settings → Profile**.
  </Accordion>

  <Accordion title="What payment methods are accepted?">
    Google accepts the following payment methods:

    * **Credit and debit cards** — Visa, Mastercard, American Express, and Discover are all accepted on Free, Pro, and Business plans.
    * **ACH bank transfers** — available for annual plans on the Business tier and above.
    * **Invoice billing** — Enterprise customers can pay by invoice with net-30 terms. Contact your account executive or email **[billing@google.com](mailto:billing@google.com)** to request invoice billing.

    All payments are processed securely through Stripe. Google does not store your full card details.
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes. Every new Google account automatically starts with a **14-day free trial of the Pro plan**. No credit card is required to start the trial. During the trial period you have full access to all Pro features, including advanced integrations, priority support, and higher API rate limits.

    At the end of 14 days, your workspace automatically moves to the Free plan unless you add a payment method and activate a paid subscription. You will not be charged without taking explicit action.
  </Accordion>
</AccordionGroup>

## API & Integrations

<AccordionGroup>
  <Accordion title="How many API calls can I make per month?">
    Your monthly API call limit depends on your plan:

    | Plan           | Monthly API Calls | Rate Limit            |
    | -------------- | ----------------- | --------------------- |
    | **Free**       | 10,000            | 60 requests/minute    |
    | **Pro**        | 500,000           | 600 requests/minute   |
    | **Business**   | 2,000,000         | 1,200 requests/minute |
    | **Enterprise** | Unlimited         | Custom                |

    You can monitor your current usage in real time from **Settings → API → Usage**. If you approach your limit, Google will send a billing alert at 80% and 100% usage. Overages on paid plans are billed at a per-request rate; the Free plan will block requests once the limit is reached.
  </Accordion>

  <Accordion title="Can I use multiple API keys?">
    Yes, and it is strongly recommended. You can create as many API keys as your plan allows, and using separate keys for different applications, environments, or integrations is a best practice for several reasons:

    * **Auditability** — request logs are tied to individual keys, making it easy to trace which system made which calls.
    * **Scoped access** — you can assign each key only the scopes it actually needs, reducing the blast radius of a compromised key.
    * **Independent rotation** — you can rotate or revoke a single key without affecting other integrations.

    To create a new key, go to **Settings → API → Create Key**.
  </Accordion>

  <Accordion title="Does the API support webhooks?">
    Yes. Google's webhook system lets you subscribe to workspace events and receive real-time HTTP POST notifications to any endpoint you control. Webhooks are useful for triggering workflows, syncing data to external systems, or building event-driven integrations without polling the API.

    Full documentation on registering endpoints, supported event types, payload formats, signature verification, and retry logic is available on the [Webhooks reference page](/api/webhooks).
  </Accordion>

  <Accordion title="Which integrations are available?">
    Google offers a growing library of native integrations with popular tools across productivity, communication, data, and development. This includes integrations with Slack, GitHub, Zapier, HubSpot, Salesforce, PostgreSQL, and many more.

    Visit the [Integrations page](/features/integrations) for a complete and up-to-date list, setup guides for each integration, and information about building custom integrations using the Google API.
  </Accordion>
</AccordionGroup>

## Data & Security

<AccordionGroup>
  <Accordion title="Where is my data stored?">
    Google stores workspace data in secure, SOC 2 Type II-certified cloud infrastructure. You can choose your preferred data residency region when creating your workspace:

    * **United States (US-East)** — the default region for new workspaces
    * **European Union (EU-West)** — available on Pro and above, stores all data within the EU to support GDPR compliance

    Your selected region is shown in **Settings → General → Data Region**. Region changes after workspace creation require a data migration and must be coordinated with Google Support.
  </Accordion>

  <Accordion title="Is my data encrypted?">
    Yes. Google encrypts all data both at rest and in transit:

    * **At rest** — all data is encrypted using AES-256, and encryption keys are managed by Google's key management service with automatic annual rotation.
    * **In transit** — all communication between your browser (or API client) and Google servers is encrypted using TLS 1.2 or higher. Connections using older TLS versions are rejected.

    Google does not have access to the contents of your workspace data and does not use it for any purpose outside of providing the service.
  </Accordion>

  <Accordion title="Can I export all my data?">
    Yes. You can export a complete archive of your workspace data at any time from **Settings → Data → Export**. The export includes:

    * All records and fields in **JSON** and **CSV** format
    * Project configuration and metadata in **JSON** format
    * Audit logs in **CSV** format

    Large exports are processed asynchronously. Once ready (typically within a few minutes), you will receive an email with a secure download link that is valid for 48 hours.
  </Accordion>

  <Accordion title="How do I delete my account?">
    To permanently delete your Google account and all associated data:

    1. Ensure you have exported any data you want to keep (see above).
    2. Go to **Settings → General → Danger Zone**.
    3. Click **Delete Workspace** and type the workspace slug to confirm.
    4. Enter your admin password and click **Confirm Deletion**.

    Deletion is queued and completed within 72 hours. You will receive a confirmation email when the process is complete. This action is permanent and cannot be undone — Google Support cannot recover a deleted workspace.
  </Accordion>
</AccordionGroup>

## Team & Collaboration

<AccordionGroup>
  <Accordion title="How many users can be on my workspace?">
    The number of seats included in your workspace depends on your plan:

    | Plan           | Included Seats | Additional Seats     |
    | -------------- | -------------- | -------------------- |
    | **Free**       | 3              | Not available        |
    | **Pro**        | 10             | \$12/seat/month      |
    | **Business**   | 25             | \$10/seat/month      |
    | **Enterprise** | Custom         | Included in contract |

    You can view your current seat usage and add seats from **Settings → Billing → Seats**. Adding seats takes effect immediately and is prorated to your billing cycle.
  </Accordion>

  <Accordion title="Can I have multiple workspaces?">
    Yes. A single Google account can belong to multiple workspaces, and you can switch between them using the workspace switcher in the top-left corner of the app. Each workspace has its own members, projects, billing subscription, and settings — they are completely independent of one another.

    To create a new workspace, click the workspace name in the top-left corner and select **Create New Workspace** from the dropdown. Note that each workspace requires its own subscription.
  </Accordion>

  <Accordion title="How do I remove a team member?">
    To remove a member from your workspace:

    1. Go to **Settings → Team**.
    2. Find the member you want to remove.
    3. Click the three-dot menu (⋯) to the right of their name.
    4. Select **Remove from Workspace** and confirm.

    The member loses access immediately. Any content they created remains in the workspace and is not deleted. If the removed member was the only collaborator on any Private projects, those projects will become accessible only to workspace Admins.
  </Accordion>
</AccordionGroup>