Skip to main content
The Google support team is here to help you succeed, whether you are blocked by a technical issue, need guidance setting up a complex integration, or want to share an idea that would make the product better. Before reaching out, the self-service resources below resolve the vast majority of questions quickly — but when you need a human, we are easy to reach.

​
Self-Service Resources

Most questions have already been answered in the documentation. Start here for the fastest resolution.

Documentation

Browse the full Google documentation, from quickstart guides and core concepts to advanced API reference material.

FAQ

Find answers to the most common questions about billing, API usage, integrations, data security, and team management.

Troubleshooting

Diagnose and fix authentication errors, API failures, integration problems, data issues, and performance slowdowns.

API Reference

Explore the full REST API reference, including endpoint descriptions, request/response schemas, and code examples.

​
Contacting Support

When self-service resources do not resolve your issue, the Google support team is available through the following channels.
Live chat is the fastest way to get help from a real person. You will find the chat widget in the bottom-right corner of every page inside the Google app — look for the chat bubble icon.
  • Availability — live agents are available Monday–Friday, 9 AM–6 PM ET. Outside of those hours, the chat bot can handle common questions and create a support ticket for agent follow-up.
  • Response time — Pro and Business plan customers receive a first response in under 5 minutes during business hours. Free plan users receive responses within 2 business hours.
  • What to have ready — your workspace ID (found in Settings → General), a description of the issue, and any relevant error messages or screenshots.

​
Reporting a Bug

If you have found unexpected behavior that looks like a bug, a detailed report helps the engineering team reproduce and resolve it quickly.
1

Reproduce the Issue

Before reporting, try to reproduce the problem consistently. Note the exact steps that trigger the issue, including the page you are on, the action you take, and the result you observe versus the result you expected.
2

Open Support Chat

Click the chat widget in the bottom-right corner of the app to open a new support conversation. Select Report a Bug from the topic menu to route your report to the engineering team.
3

Describe the Steps to Reproduce

Provide a clear, numbered list of the steps to reproduce the issue. Include the URL of the page where the bug occurs, the browser and OS version you are using, and whether the issue is consistent or intermittent.
4

Attach Screenshots and Logs

Attach any screenshots, screen recordings, or browser console logs that capture the issue in action. To open your browser’s developer console, press F12 (Windows/Linux) or Cmd+Option+I (macOS) and copy any red error messages from the Console tab.
Once your bug report is submitted, you will receive a ticket number and an acknowledgment from the team. For validated bugs, the engineering team will post a status update when a fix is deployed.

​
Feature Requests

Have an idea that would make Google better for you and your team? We actively build our roadmap around user feedback. Share your suggestion, vote on ideas from other users, and follow the progress of requested features through the in-app feedback portal — click the ? icon in the top-right corner of any page and select Share Feedback.
When contacting support, always include your workspace ID (found under Settings → General) and, for API-related issues, the request ID from the X-Request-ID response header. These identifiers allow the support team to locate your exact request in the server logs within seconds, dramatically speeding up diagnosis.